interpersonal skills

well dealing with people can be frustrating. for example, the lady at travel agency.

" oh we have this package that should be a better deal then China Air." [devil agent]
"oh, ok. what is it?" [me]
"[blah blah blah... cheaper and more convient]"[devil]
"wow that sounds good. let me talk it over with my girlfriend"[me]
[we talk about it and agree this is the way to go.]
[5 minutes on hold]
"hi, i'd like to reserve the package we were talking about"[me]
"ok"[devil]
[type type type]
"hmm... it seems that there are no seats availible..."
"....ok...."
"i can put you on the wait list"
"ummm... i guess so"
"ok. i put you on standby and reserved the hotel"
"how long does it usually take to find out about the wait list thing?"
"there is no set timeframe"
"ic... you think maybe in a couple of days?"
"well i will add you to the list and when it opens up i'll give you a call."
"great..."
[monday]
"hi i'm calling to check on the waiting list"
"well they didn't get back yet... oh and the nagoya hotels are all booked so the best they can do is a hotel in {another city} about an hour by train away"
"ic. i have a booking deadline for the other tickets. should i re-reserve
them to extend the booking deadline? in case this package cannot be done."
"well that's up to you... you might want to talk to the person you book it with"

<#$!@$@#!%^%**(^%T#$!%^4351@##@$!>

i hate her and the fact that if i was to buy these tickets i'm giving her a commission. i mean the way it sounds is like

"well i don't really fucken care if your plans get all fucked up by me. I'll call you sometime when i feel like it, probably the day before you're scheduled to leave and tell you that the plane is full so sorry[fake emotion] you are fucked now"

i was talking to a great agent before but when i called back to book it was a different girl [the devil girl] so now the nice lady won't talk to me because the reservation is booked by another agent. grr!

oh well whatever...
two nice travel agents of three isn't bad. but if you think about it in a business based on knowledge and customer service. she is lacking in both. but if you think of the industry in general, with the advent of internet travel places like travelocity.com where people can search the web-agencies and airlines/hotel websites to find a good deal, what it is that local places have to offer? understanding that international travel is still pretty limited on the online stuff but still, what do local travel agents offer. a helpful REAL person that has knowledge and makes you feel they "got your back" through the process of making travel arrangements.



this blog has no set style of writing it can be brain-vomit to nice structured arguments and summeries of events. if you haven't noticed i am not correcting my typing much at all. so please excuse the bad grammar and spelling.